Refund/ Exchange policy

Note: Refund/Exchange is not available for the fitting related issues,

What to do if the product is delivered in a damaged condition?

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you email us a photograph and unboxing video of the damaged / defective product to InfoJustFlex@gmail.com. In case you fail to intimate about the same within 24 hours of delivery, the return will not be processed.

Please note that the return request needs to be raised within 7 days of the delivery date. Reverse pickup will be initiated in 2 working days by our courier partner.

If your location is undeliverable to our courier partner, you will send direct courier to our warehouse, In addition, all returned products must be unused, unwashed, or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted. The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.